Legal Entity: Emunah Pty Ltd (ABN 30 651 163 334)
Trading Name: Emunah Events
Registered Address: Unit 10 / 89 Priestdale Road, Eight Mile Plains QLD 4113
Email for Notices: info@emunahevents.com.au

These Terms form a binding agreement (“Agreement”) between Emunah Pty Ltd trading as Emunah Events (“we”, “us”, “our”) and the client(s) named in the Quote (“you”, “your”, “Client”).
By accepting a Quote, paying any amount towards a Booking, or using our Goods and Services, you agree to be bound by these Terms.
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1. Definitions and Interpretation
In this Agreement:
• Booking means the engagement of our Goods and Services for the Booking Date.
• Booking Date means the date of your event, as set out in the Quote.
• Goods and Services means all services, goods, hire items, floristry, design, styling, planning, coordination, consultation, labour, installations, and all other deliverables outlined in the Quote or these Terms.
• Quote means the written quotation provided by us outlining the scope, items, services, and fees payable.
• Planning and Styling Services means Full Planning, Partial Planning, Full Styling, and On-the-Day Coordination services.
• Hire Items means all items owned by us and provided for temporary use.
• Custom Work means any personalised, built, printed, fabricated, or specially ordered item.
The singular includes the plural, and vice versa. Headings do not affect interpretation.
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2. Scope of Services
2.1. We will provide the Goods and Services as outlined in the Quote and the relevant Schedules.
2.2. We may refuse or decline a Booking at our sole discretion.
2.3. Tentative bookings are not held unless payment is received.
2.4. If you request changes after accepting the Quote, we may approve or reject the changes at our discretion, and additional fees may apply.
2.5. We retain the right to act as the exclusive florist, stylist and/or planner for your event unless expressly agreed otherwise.
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3. Minimum Spends
3.1. Minimum spends apply as follows:
a. Floristry only: $4,000 minimum.
b. Full Styling & Design: Recommended minimum $12,000 (guide only, subject to venue/scope).
c. Minimum spends may increase during peak periods or based on venue access requirements.
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4. Quotes and Fees
4.1. Quotes are valid for 14 days unless stated otherwise.
4.2. Acceptance of a Quote confirms agreement to all items, quantities and fees.
4.3. Reductions to the Quote after acceptance cannot exceed 10% of the original value.
4.4. Fees are exclusive of GST unless stated otherwise.
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5. Payment Terms
5.1. Planning, Styling & Coordination – FULL PAYMENT REQUIRED UPFRONT
5.1.1. For Full Planning, Full Styling, Partial Planning, and On-the-Day Coordination, the total service fee is payable in full at the time of booking.
5.1.2. The Booking Date is not secured until full payment is received as cleared funds.
5.1.3. All payments for Planning, Styling or Coordination are strictly non-refundable, except where required by law.
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5.2. Floristry, Hire, Installations & Other Components
5.2.1. All non-planning services (florals, hire, props, installations, décor, staffing, labour) must be paid in full four (4) weeks prior to the Booking Date.
5.2.2. Final guest numbers and variable charges are due five (5) weeks prior to the event.
5.2.3. Final invoices issued within five weeks of the event are due immediately.
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5.3. Custom Work
5.3.1. Custom Work must be paid in full prior to ordering or fabrication.
5.3.2. Custom Work payments are non-refundable.
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5.4. Overdue Payments
5.4.1. We may refuse delivery, setup, or ordering of florals or materials if payment is outstanding.
5.4.2. We may terminate the Booking if payments are not made by the required dates.
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6. Travel, Accommodation & Access
6.1. Travel fees apply at a standard rate determined by us, based on location, logistics, access and staffing needs.
6.2. All travel fees will be confirmed in writing prior to acceptance of the Quote.
6.3. If the event requires travel exceeding three (3) hours one-way, overnight accommodation must be provided for the planner/stylist and any necessary assistants.
6.4. Accommodation must be safe, clean and of hotel-standard (self-contained rentals permitted only with prior written approval).
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7. Changes, Cancellations & Postponements
7.1. You may cancel your Booking at any time by notifying us in writing. In doing so, all payments made to date remain non-refundable, as they are allocated to work already completed and holding your date.
7.2. We understand that circumstances can change, and we do allow postponements. Postponements are subject to our availability and must be for a date within twelve (12) months of the original Booking Date unless otherwise agreed. All monies paid will be transferred to the new date.
7.3. If you wish to postpone to a date more than twelve (12) months after your original Booking Date, a new Quote will be issued. If you accept the updated Quote, all funds paid will transfer across. If not, the Booking will be treated as a cancellation and all monies paid will be retained.
7.4. If your event is relocated to a different venue, a relocation fee and any additional travel or design costs may apply. These will be discussed with you prior to approval.
7.5. We always aim to work collaboratively with our clients. If significant late changes, unconfirmed details, or circumstances outside our control impact our ability to safely or effectively deliver your event, we will communicate with you to find a suitable solution. Where the issue cannot be resolved, we may need to adjust the agreed scope or, in rare cases, withdraw our services. In these instances, all payments made to date remain non-refundable.
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8. Client Responsibilities
8.1. You must provide accurate information, approvals and updates in a timely manner. This includes confirming design decisions, supplying required details, and responding to communication within reasonable timeframes.
8.2. Delays in decision-making, late changes or incomplete information may limit available options, impact design execution, or result in additional fees for rework, sourcing or labour.
8.3. Clear and consistent communication is essential. You agree to keep us informed of any changes to your event details, timelines, vendor arrangements, or venue requirements as soon as reasonably practicable.
8.4. For events on private property (including home events, private estates, farms, or similar locations), you are responsible for ensuring the site is safe, accessible and ready for installation and pack-down, including but not limited to:
• access for vehicles and staff,
• adequate lighting and power,
• weather protection where required,
• accurate bump-in and bump-out times,
• any necessary permits or permissions.
8.5. For venue-based events, we will manage access and logistics with the venue directly; however, you must provide us with the correct venue contact details and ensure all venue restrictions, rules and requirements are disclosed to us.
8.6. You must comply with all safety instructions, venue guidelines and any legal requirements that apply to your event.
8.7. If inaccurate information, late changes, or uncommunicated details affect our ability to deliver services safely or as planned, we may need to adjust the scope or approach. Any associated costs will be discussed with you before proceeding.
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9. Intellectual Property
9.1. All design concepts, styling notes, mood boards, sketches, layouts, floral recipes, images and documents remain our intellectual property.
9.2. You may not reproduce or share our work without written permission.
9.3. We retain ownership of all images of our Goods and Services.
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10. Insurance & Safety
10.1. Emunah Events holds current Public Liability Insurance. A certificate of currency can be provided to venues and approved vendors upon request.
10.2. For Planning and Partial Planning clients, we will liaise directly with the venue and your booked vendors to confirm insurance requirements, access conditions and any relevant compliance obligations. Final responsibility for engaging appropriately insured vendors remains with you unless otherwise stated in your Quote.
10.3. You must ensure that any vendors you engage independently (such as caterers, hire companies, entertainment or private contractors) hold valid and adequate insurance relevant to their services.
10.4. We reserve the right to pause or cease work where we consider the site conditions, weather, equipment or environment to be unsafe for our team or your guests. In these circumstances, we will communicate with you to determine the safest alternative options.
10.5. We are not responsible for any loss, damage or injury resulting from:
a. guest behaviour;
b. vendor negligence or misconduct;
c. weather or environmental conditions;
d. hazards present at private properties or venues outside our control.

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11. Subcontracting
11.1. We may engage subcontractors, assistants or freelancers to perform any part of the Goods and Services.
11.2. You consent to the use of subcontractors.
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12. Liability & Indemnity
12.1. To the fullest extent permitted by law, our liability is limited to the value of amounts paid for the affected Goods and Services.
12.2. We are not liable for:
• vendor non-performance
• weather, delays, transport issues
• venue restrictions
• client overspend or budget changes
• third-party hire items
• acts of guests or other suppliers
12.3. You indemnify us from all claims arising from your negligence, breach or third-party engagement.
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13. Force Majeure
13.1. We are not liable for delays or non-performance caused by events beyond our control.
13.2. Wet weather does not constitute force majeure.
13.3. If a force majeure event occurs, we will work with you to set a new date; if one cannot be agreed, all payments remain non-refundable.
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14. Jurisdiction
This Agreement is governed by the laws of Queensland, Australia. Proceedings may only be brought in Queensland courts.
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15. Severability & Waiver
If any clause is found invalid, the remainder continues in full force.
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16. Execution
Where the Booking is for a wedding, both parties must execute the Agreement or one party may execute on behalf of both with authority.
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SCHEDULE A – FLORISTRY TERMS
1. General
1.1. All flowers, foliage and botanical materials are subject to seasonal conditions, market availability, climatic factors, freight variability and quality fluctuations.
1.2. We do not guarantee the availability, size, shape, colour, shade or variety of any specific product.
1.3. You acknowledge that floriculture is subject to environmental variables, including drought, rainfall, temperature shifts, pests, crop shortages and international freight instability.
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2. Design Intent and Substitutions
2.1. Regardless of specific product availability, we will adhere to the agreed colour palette, aesthetic direction and overall floral design style as outlined in the approved proposal.
2.2. We reserve the unconditional right to substitute products where required to maintain quality, colour palette, scale, structural integrity and design cohesion.
2.3. Where significant or material substitutions are required, we may notify you if practicable; however, you acknowledge that time-sensitive requirements may make prior notice impossible.
2.4. Refunds are not provided for minor variations in flowers, foliage, tones, shapes or product selection.
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3. Dyed Florals and Staining
3.1. We may use dyed, tinted or preserved florals where appropriate to achieve your design.
3.2. You acknowledge that dyed florals may stain garments, linens, walls or surfaces.
3.3. We are not liable for any staining or colour transfer resulting from dyed materials.
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4. Styling Items and Vessels
4.1. Vases, vessels, plinths, stands, urns and styling items may be substituted due to supplier discontinuation, breakage, stock delays or damage.
4.2. Any substitutions will be of equal or greater value and aligned with the approved aesthetic.
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5. Final Details and Ordering
5.1. All design details must be finalised six (6) to eight (8) weeks prior to the event.
5.2. Floral orders are placed four (4) weeks prior to the Booking Date.
5.3. Once floral orders are placed, you are responsible for the full cost of flowers, regardless of postponement, relocation or cancellation.
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6. Delivery and Installation
6.1. Delivery will occur on the Booking Date at a mutually agreed time.
6.2. While every effort is made to adhere to scheduled delivery and installation times, delays may occur due to road conditions, traffic incidents, breakdowns or circumstances outside our control.
6.3. We accept no liability for delays caused by external factors.
6.4. We are not responsible for items hired directly by you that:
• fail to arrive on time,
• are unsafe or unsuitable,
• prevent proper installation of florals or structures.
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7. Care After Delivery
7.1. Emunah Events will manage, care for and maintain all florals while our team is onsite and for the duration of any agreed repurposing (e.g., moving ceremony arrangements to the reception or repositioning installations). We remain responsible for the floral product until all scheduled installations and repurposing tasks included in the Quote are completed.
7.2. Once our installation and repurposing work is completed and the space has been handed over to the venue or coordinator, responsibility for ongoing care—including hydration, movement, temperature exposure, and protection—passes to the client, venue or designated coordinator.
7.3. We are not responsible for any damage, deterioration or changes caused by:
• heat, wind, humidity or weather exposure,
• venue air-conditioning or temperature variations,
• guests, staff or external vendors touching or moving arrangements,
• repurposing or adjustments carried out by anyone other than Emunah Events,
• or any alteration made after our team has completed the agreed work.
7.4. If repurposing or floral movement is carried out by the venue or another vendor (with your approval), responsibility for those florals transfers at the point they take over.
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8. Arrangements and Visual Representation
8.1. Any reference images or inspiration photographs used in consultations are understood to be guides only.
8.2. We do not guarantee replication of images due to seasonal and structural limitations.
8.3. You acknowledge variations in colour due to:
• photography editing,
• lighting conditions,
• camera filtering,
• flower maturity.
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9. Premium Period Pricing
9.1. Floral wholesale pricing increases significantly during certain peak trading periods due to market demand. These increases are set by growers and wholesalers and are outside the control of Emunah Events.
9.2. During premium periods, flower costs may double or triple at wholesale level. As a result, overall floral pricing for your event may be higher than standard season rates.
9.3. Premium pricing periods typically include, but are not limited to:
a. 1–14 February (Valentine’s period)
b. the week leading into Mother’s Day
9.4. Emunah Events does not add any additional surcharge during these periods. Any increase in your floral Quote is solely due to the elevated market cost of fresh product required to achieve your chosen design and quality.
9.5. We may decline to accept new bookings that fall within these peak periods due to supply limitations. However, if you choose to proceed with a booking during a premium period, you acknowledge that the increased wholesale flower pricing will apply in order for us to maintain the standard and scale of work agreed.
9.6. All applicable premium-period pricing will be reflected transparently in your Quote.
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10. Floral Installations
10.1. Emunah Events is responsible for coordinating all logistics, suppliers and installation requirements for floral installations. Where specialist rigging, safety equipment or structural supports are required, these may be supplied either by Emunah Events or by an approved external contractor engaged by us.
10.2. We will liaise directly with the venue regarding access, installation locations, height/weight restrictions and any required approvals. Where formal permits or engineering approvals are required, we will advise you of the process and any associated costs.
10.3. You are not required to source or supply any structures or rigging unless expressly stated in the Quote. If a structure is provided by you or another supplier, it must meet safety and load-bearing requirements and be approved by Emunah Events before installation.
10.4. Emunah Events will complete the installation and breakdown of all floral installations supplied or arranged by us, unless otherwise agreed in writing.
10.5. Under no circumstances may the venue, guests, family members, vendors or staff dismantle, move, adjust or interfere with any installation, structure or floral design without prior approval from Emunah Events. Any damage caused by unauthorised movement or interference is your responsibility.
10.6. We are not responsible for the breakdown, removal or repacking of items not supplied, installed or managed by Emunah Events unless this has been included in your Quote.
10.7. If installation is delayed or restricted due to venue access, weather, safety concerns, or third-party structures not meeting requirements, we will adjust the design or placement as needed. No refunds will apply where design changes are required for safety or compliance.
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11. Equipment, Packaging & Return
11.1. All tubs, crates, boxes and packaging must be returned in original condition.
11.2. Replacement costs apply for lost, damaged or discarded materials.
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12. Weather Conditions
12.1. We reserve the right to refuse delivery or installation of florals where weather conditions pose a risk to safety or product integrity.
12.2. Wet-weather relocation is your responsibility and may incur additional fees.
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SCHEDULE B – INTERNAL HIRE ITEMS
This Schedule applies to all hire items owned, supplied, delivered, installed, or collected by Emunah Events.
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1. Provision of Hire Items
1.1. We will supply the Hire Items listed in the Quote, subject to availability and these Terms.
1.2. Hire Items remain the property of Emunah Pty Ltd at all times.
1.3. Nothing in this Agreement transfers ownership, title or any proprietary interest to you. You hold the Hire Items only as a bailee during the hire period.
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2. Delivery, Collection & Access
2.1. Hire Items will be delivered to the address stated in the Quote or collected by you where agreed.
2.2. Delivery and collection times will be confirmed prior to the Booking Date; however, times are subject to traffic conditions, access delays and unforeseen circumstances.
2.3. The Quote is prepared on the assumption that the delivery site (“Site”):
a. is safe,
b. is accessible for vehicles,
c. has clear access paths,
d. is available for the entire installation and collection window, and
e. does not require stairs, lifts, restricted access, long-distance carrying or special equipment unless disclosed in writing.
2.4. Additional charges will apply where:
• access is difficult,
• time on site is extended beyond reasonable limits,
• additional labour is required, or
• access conditions differ from information provided.
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3. Bond
3.1. A bond applies to all DIY hire bookings.
3.2. The standard bond is $100 and will be added to your invoice.
3.3. Higher-value or high-risk items attract a higher bond amount, including but not limited to:
• Fabric lounges – $500 bond
• Specialty décor – bond amount as set out in the Quote
• Premium vessels or breakable decorative items – bond amount as set out in the Quote
3.4. The applicable bond will be stated in the Quote.
3.5. The bond is refundable only if all items are returned or collected in clean, undamaged condition (subject to fair wear and tear) and all terms have been complied with.
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4. Inspection, Acceptance & Reporting Issues
4.1. Upon delivery or collection, you must inspect the Hire Items immediately.
4.2. If any Hire Items are missing, damaged or malfunctioning, you must notify us in writing within 24 hours.
4.3. If you fail to provide such notice, you are deemed to have accepted the Hire Items as complete, undamaged and fit for purpose.
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5. Care of Hire Items
During the hire period, you must:
5.1. Exercise all reasonable care and diligence in using the Hire Items.
5.2. Use Hire Items only for their intended purpose.
5.3. Ensure Hire Items are protected from:
• moisture
• wind
• rain
• heat
• candles and flames
• food and drink spills
• misuse
• rough handling
• public access without supervision
5.4. Not allow guests, vendors or third parties to damage or move Hire Items without supervision.
5.5. Not attach anything to the Hire Items (e.g., tape, screws, nails, adhesives) unless approved in writing.
5.6. Not permit any person to alter, modify, repair or tamper with Hire Items.
5.7. Ensure Hire Items are not left unattended in unsecured or public areas.
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6. Damage, Loss & Replacement Fees
6.1. You are responsible for all loss of, or damage to, Hire Items from the time of delivery or collection until return or collection by us.
6.2. Fees apply for:
a. stains, tears, burns, dents or scratches;
b. water damage or mould;
c. wax drips or candle burns;
d. breakage;
e. failure to clean items;
f. loss or theft;
g. damage to packaging such as tubs, crates, protective wraps or boxes.
6.3. Replacement cost for any item is at least two (2) times the hire fee or the full retail replacement value, whichever is greater.
6.4. We will determine whether damaged items can be repaired or require full replacement.
6.5. Repair fees (labour, materials, professional cleaning) may apply even if full replacement is not required.
6.6. The bond may be withheld to cover damage; however, damages exceeding the bond are payable in full by you within seven (7) days of invoice.
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7. Cleaning Requirements
7.1. Hire Items must be returned or made available for collection in clean condition, free of:
• wax
• food
• drinks
• soil
• water
• debris
• adhesive
• confetti
7.2. Cleaning fees may apply if additional labour is required.
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8. Fire, Candles & Heat
8.1. Where possible no naked flames may be placed directly on or near Hire Items. Unless for specific use eg Candlesticks
8.2. Wax damage is considered chargeable damage.
8.3. Heat-sensitive items (including plinths, acrylics and fabrics) must be kept away from candles, heaters and kitchen equipment.
8.4. You are responsible for ensuring vendors comply with these requirements.
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9. Return & Collection
9.1. You must ensure all Hire Items are:
• placed together,
• ready for collection,
• packed as originally delivered,
• accessible,
• not scattered throughout the venue.
9.2. If Hire Items are not ready or accessible at the agreed time, additional charges apply.
9.3. If Hire Items cannot be located on collection, you will be charged replacement fees.
9.4. If you fail to return Hire Items on time, additional hire fees apply on a daily rate basis until the items are returned or replaced.
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10. Site Safety
10.1. You must ensure the Site is safe and free from hazards for delivery, installation and collection.
10.2. We may refuse to install Hire Items if:
• the environment is unsafe,
• the structure is not fit for purpose,
• access is inadequate,
• weather conditions pose a risk.
10.3. No refunds will apply if we cannot install due to safety concerns caused by you or the venue.
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11. Third-Party Conflicts
11.1. We are not responsible for compatibility issues between our Hire Items and third-party hire items or structures.
11.2. If integration is required, we may adjust placements to maintain safety.
11.3. You remain responsible for external hire items at all times.
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12. Liability Limitations
12.1. We are not liable for:
• damage caused by guests, vendors or venue staff;
• damage caused by weather or environment;
• third-party misuse;
• delays due to access issues outside our control.
12.2. You indemnify us for all losses arising from your breach of this Schedule.
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SCHEDULE C – EXTERNAL HIRE ITEMS
1. Application of This Schedule
1.1. This Schedule applies to all hire items, décor, furniture, props, structures, linens, lighting, tableware or equipment sourced or supplied by any third-party vendor (“External Hire Items”).
1.2. External Hire Items remain the responsibility of the Client at all times, even where:
a. we handle or place the items,
b. the items are incorporated into our designs,
c. we supervise their placement,
d. they are integrated with our florals or styling, or
e. we are present during installation or pack-down.
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2. Notification Requirements
2.1. You must notify us of all External Hire Items being used for the event.
2.2. This includes items supplied by:
• other hire companies,
• stylists,
• friends or family,
• the venue,
• the celebrant,
• third-party decorators.
2.3. Notification must occur at least four (4) weeks before the Booking Date (unless otherwise agreed).
2.4. Late notification may:
• impact design cohesion,
• require additional labour,
• lead to incompatibility issues, and
• incur additional charges.
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3. Responsibility for Loss, Damage & Compliance
3.1. You are fully responsible for all External Hire Items at all times.
3.2. You are responsible for:
a. loss, theft or damage of any External Hire Item;
b. failure to return External Hire Items;
c. breakage, stains, burns, mould, weather damage or improper use;
d. fees imposed by third-party hire companies;
e. replacement costs, late fees or cleaning fees.
3.3. You must comply with the third-party vendor’s own terms and conditions.
3.4. We are not liable for any loss, damage, late returns or fees relating to External Hire Items.
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4. Integration with Emunah Events Florals & Styling
4.1. If External Hire Items are used in conjunction with our styling or florals, you acknowledge that:
• their condition may impact the final outcome;
• they may not meet industry safety or stability standards;
• they may be unsuitable for weight-bearing or installation;
• their quality may not match our internal hire items;
• they may restrict or limit our design execution.
4.2. We reserve the right to modify the design or placement of External Hire Items to ensure:
• safety,
• structural integrity,
• design cohesion,
• accessibility,
• efficient pack-down.
4.3. If an External Hire Item is not safe, stable, delivered on time, or fit for intended use, we may refuse to install or incorporate it.
4.4. No refunds will be provided where External Hire Items prevent full execution of the design plan.
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5. Placement, Handling & Pack-Down
5.1. We may assist with placing or styling External Hire Items, however:
• this is not guaranteed unless included in the Quote,
• additional labour fees may apply,
• we may decline placement where unsafe or impractical.
5.2. Breakdown and pack-down of External Hire Items is not included unless specified in the Quote.
5.3. If External Hire Items are not ready or accessible at pack-down, we may:
a. charge additional labour fees,
b. refuse to handle or return the items, or
c. leave the items at the venue at your risk.
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6. Cleaning, Maintenance & Condition
6.1. External Hire Items sourced by Emunah Events
Where we source External Hire Items on your behalf (with the invoice issued in your name), we will:
• receive the items onsite,
• complete setup and styling,
• care for the items while we are present,
• integrate them into the design,
• ensure they are maintained to our standard during installation.
Once our work is complete and we have departed the venue, responsibility for ongoing care passes to the venue or coordinator unless otherwise agreed.
Any loss or damage caused by guests, venue staff, weather, or third-party interference remains your responsibility and will be invoiced to you directly by the supplier.
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6.2. External Hire Items sourced independently by the client
Where you have hired items directly through another supplier, you are responsible for ensuring the items are:
• clean,
• dry,
• free from wax, mud, food or debris,
• undamaged,
• ready for collection/return.
We may assist with repacking or cleaning at your request; additional labour charges will apply.
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7. Venue & Vendor Issues
7.1. For external hire sourced by Emunah Events
We will manage the setup and styling of any external hire sourced by us.
However, we are not responsible where the external vendor:
• delivers incorrect colours, sizes or finishes,
• provides items of a different shade or tone (due to stock variations),
• substitutes items without notice,
• delivers late or outside the agreed window,
• fails to deliver the items in full.
We will do our best to adapt the design where possible.
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7.2. For external hire sourced by the client
We are not responsible for external hire items that:
• arrive late or damaged,
• fail to arrive,
• are incorrect,
• are incompatible with the design,
• do not meet venue requirements,
• are refused by the venue for safety or compliance reasons.
You are responsible for resolving issues directly with the vendor.
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8. Third-Party Liability
8.1. External hire sourced by Emunah Events
We carefully select reputable suppliers; however, we cannot guarantee:
• product quality,
• exact colour matching between suppliers,
• the vendor’s delivery times,
• the vendor’s availability or performance,
• substitutions made by the vendor due to stock shortages.
Any vendor errors will be communicated to you as soon as reasonably possible, and we will make reasonable efforts to adjust the design where possible.
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8.2. External hire sourced independently by the client
We accept no liability for:
• vendor errors or delays,
• miscommunication between you and the supplier,
• installation safety for items provided by another company,
• structural issues or weight-bearing limitations,
• venue damage caused by external items.
You indemnify Emunah Events for all claims, fines, venue charges, or vendor disputes arising from these items.
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9. Charges for Delays or Additional Labour
9.1. Additional labour charges may apply where delays or extra time are required due to factors outside our control, including but not limited to late deliveries, restricted venue access, or additional handling of external hire items.
9.2. Where additional staffing, extended time onsite, or extra labour is required to safely install, adjust or pack down items, these costs will be discussed with you and invoiced accordingly.
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10. No Refunds for Design Limitations
10.1. If External Hire Items limit our ability to execute the agreed design (e.g., incorrect size arches, unsafe arbours, poor-quality tables), no refund will be provided.
10.2. We will use our professional judgement to modify the design to suit the conditions but make no guarantee of outcome.
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11. Indemnity
11.1. You indemnify and hold harmless Emunah Events from all claims, losses, costs, damages, liabilities or expenses arising from External Hire Items, including:
• failure to comply with vendor T&Cs,
• damage during use,
• injuries caused by third-party items,
• delays impacting florals or styling,
• any negligence or act of the external vendor.
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SCHEDULE E – PLANNING, STYLING & ON-THE-DAY COORDINATION
1. Application
1.1. This Schedule applies to all Planning, Styling, Partial Planning, Full Planning, Wedding Design and On-the-Day Coordination Services provided by Emunah Events.
1.2. These terms operate in addition to, and form part of, the main Terms & Conditions.
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2. Payment for Planning, Styling & Coordination Services
2.1. Full Upfront Payment Requirement
2.1.1. For Full Planning, Full Styling, Partial Planning, and On-the-Day Coordination, the total service fee is payable in full at the time of booking.
2.1.2. Your Booking Date will not be secured until full payment has been received as cleared funds.
2.1.3. No work will commence until full payment is received.
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2.2. Non-Refundable Payments
2.2.1. All payments made towards Planning, Styling or Coordination Services are strictly non-refundable, except where required by law.
2.2.2. Payments are retained in consideration of:
• time spent,
• preliminary work completed,
• administrative resources allocated,
• labour expended,
• the loss of opportunity to book other clients.
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2.3. Other Event Components
2.3.1. Floristry, hire items, installation labour, materials and all non-planning services must be paid in accordance with Clause 5 of the main Terms and any relevant Schedules.
2.3.2. Unless otherwise stated in the Quote, these components are payable four (4) weeks prior to the Booking Date.
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3. Scope of Services
3.1. Planning and Styling Services may include, where noted in the Quote:
a. design development;
b. aesthetic and layout planning;
c. supplier recommendations;
d. vendor communication and liaison;
e. timeline creation;
f. run sheet development;
g. attending venue walk-throughs;
h. coordination of deliveries on the Booking Date;
i. management of formalities on the Booking Date.
3.2. The specific inclusions and exclusions will be outlined in the Quote.
3.3. Any services outside the quoted inclusions will be charged at our hourly rate or added to the Quote at our discretion.
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4. Client Responsibilities
4.1. You must provide timely approvals, confirmations and information required for Emunah Events to plan, design and execute your event.
4.2. Decisions impacting your design, suppliers, layout, logistics or budget must be made promptly. Delays or late changes may reduce available options and may incur additional fees.
4.3. Vendor Responsibilities:
a. Full Planning Clients:
Emunah Events will book and manage vendors on your behalf as outlined in your Quote. You must promptly provide any required preferences, information or approvals needed for us to proceed.
b. Partial Planning / Coordination / Styling Only Clients:
Where you have independently booked vendors, you must provide us with:
• full vendor contact details,
• copies of their invoices or scope of work,
• arrival and pack-down times,
• venue access requirements,
• any insurance or compliance information relevant to our work.
4.4. Emunah Events is not responsible for delays, disruptions, or issues resulting from:
• incomplete or inaccurate information supplied by you or your vendors,
• failure to forward vendor details in a timely manner,
• changes made by vendors without your or our knowledge,
• failure to pay vendors on time,
• client-vendor miscommunication for suppliers booked independently.
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5. Hours Included
5.1. On-the-Day Coordination
5.1.1. Includes 8 to 10 hours onsite unless otherwise stated in the Quote.
5.1.2. Hours include coordination of suppliers, timelines, formalities and transitions.
5.2. Full Planning
5.2.1. Includes 10 to 11 hours onsite on the Booking Date.
5.2.2. These hours include supervision of the run sheet, vendor communication, logistics and formalities.
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6. Overtime
6.1. Overtime applies where attendance exceeds the hours included in the Quote or Clause 5.
6.2. Overtime is charged at $90 per hour per staff member.
6.3. Overtime may apply where:
a. formalities run later than expected,
b. vendor delays occur,
c. speeches, photography, transport or other factors extend the timeline,
d. you or the venue request additional work.
6.4. Overtime is invoiced post-event and is payable upon receipt.
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7. Travel & Accommodation
7.1. Travel Costs
7.1.1. Travel fees apply based on standard rates determined by Emunah Events.
7.1.2. Travel rates vary depending on location, logistics, access requirements and staffing needs.
7.1.3. Travel fees will be confirmed in writing in the Quote prior to acceptance.
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7.2. Accommodation Requirement
7.2.1. If the event requires travel exceeding two (2) hours one-way from our office, suitable overnight accommodation must be provided at your expense.
7.2.2. Accommodation must be:
• clean,
• safe,
• hotel-standard (unless otherwise approved),
• located near the venue.
7.2.3. Accommodation is required for the planner and any assistants deemed necessary.
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8. Exclusivity
8.1. On the Booking Date, Emunah Events is to be the sole professional planner, stylist and/or coordinator unless we approve otherwise in writing.
8.2. Additional planners or stylists (professional or hired vendors) may not be engaged without our prior written consent.
8.3. This does not restrict the involvement of venue staff or non-professional helpers such as family or friends.
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9. Vendors & Third-Party Suppliers
9.1. Recommendations and Introductions
9.1.1. We may recommend third-party suppliers; however, the choice of vendors remains solely your responsibility.
9.1.2. All vendor contracts are solely between you and the vendor.
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9.2. Vendor Performance
9.2.1. We are not responsible for:
• vendor availability,
• vendor punctuality,
• vendor performance or quality of work,
• vendor cancellation or bankruptcy,
• misquoting or miscommunication,
• vendor mistakes or negligence.
9.2.2. You must resolve disputes directly with the vendor.
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9.3. Budget Management
9.3.1. Emunah Events will work to the agreed budget provided by you at the commencement of planning. Any recommendations, quotes or supplier options presented will be aligned with this budget wherever possible.
9.3.2. We use Aisle Planner (or another approved planning platform) to assist with budgeting, tracking spend, and monitoring Budget vs Actual figures throughout the planning process. This tool is intended as a guide only and relies on accurate information being provided by each vendor and by you.
9.3.3. All vendor pricing is subject to GST (if applicable), installation costs, labour charges and delivery fees, which may vary depending on the final scope, design, venue access and logistical requirements. Final pricing is confirmed once vendors issue their formal quotes.
9.3.4. We are not responsible for:
• supplier price increases,
• seasonal price fluctuations,
• client-requested upgrades or add-ons,
• changes to quantity or design after acceptance of the Quote,
• cost variations relating to premium flower periods or stock availability.
9.3.5. Where a proposed design, service or vendor selection will exceed your stated budget, we will discuss this with you before any booking, approval or commitment is made. No budget changes will occur without your prior agreement.
9.3.6. The responsibility for approving or declining vendor quotes and any budget variations rests with you. We will not confirm any supplier or expenditure without your written or verbal approval.
9.3.7. Emunah Events is not liable for overspend resulting from decisions made by you, late changes, increased guest numbers, design upgrades, or additional services requested during the planning process.
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10. Changes, Postponements & Cancellations
10.1. You may cancel Planning and Styling Services at any time; however, all payments already made are non-refundable.
10.2. Postponements are subject to:
a. our availability,
b. written approval,
c. updated pricing where applicable.
10.3. If Planning Services are 80% complete or more (excluding execution):
• additional planning fees may apply for re-scoping or re-planning,
• charged at $90 per hour,
• payable within the stated timeframe.
10.4. If a new date cannot be agreed, the postponement is treated as a cancellation.
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11. Complaint Resolution
11.1. If you are dissatisfied with any aspect of Planning or Styling Services, you must notify us in writing promptly, outlining the concern in detail.
11.2. We will review the matter, request further information where needed, and respond with a proposed solution, which may include:
• adjustments to the service,
• reassignment to another team member,
• clarification of scope,
• termination (where mutually agreed).
11.3. If the parties agree to terminate the relationship, termination will occur under Clause 10; all payments remain non-refundable.
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12. Limitations
12.1. We do not guarantee outcomes influenced by factors outside our control, including:
• weather conditions,
• vendor delays,
• guest behaviour,
• traffic or access delays,
• venue restrictions,
• supplier stock shortages.
12.2. We may adjust timelines, placements or processes on the day to maintain safety and functionality.
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13. Indemnity
13.1. You indemnify Emunah Events against all claims, loss, damage or liability arising from:
a. actions of vendors, guests or the venue;
b. inaccuracies in information provided by you;
c. failure to comply with vendor or venue requirements;
d. delays caused by third parties;
e. breach of this Agreement.
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14. Termination by Emunah Events
14.1. We may withdraw Planning or Styling Services where:
• you fail to pay outstanding invoices;
• you refuse to cooperate or provide required information;
• working conditions become unsafe;
• behaviour becomes abusive or inappropriate;
• significant changes occur that affect the scope.
14.2. No refunds apply in such cases.

The Client and Emunah Events hereby agree to the Terms & Conditions set out in this Agreement. Signatures below indicate full acceptance and understanding of these Terms.